FAQ
Shipping
How long does shipping take?
How long does shipping take?
Once dispatched, your order will arrive at your door in 2-3 business days. In total, you can expect to receive your order within 3-5 business days.
*Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer FREE standard shipping on NATIONAL orders over $49 NZD (after any promotions and discounts applied) at checkout.
Where do you fulfill from?
Where do you fulfill from?
Your order will be sent out from Apollo drive, Auckland, New Zealand
What shipping couriers do you use?
What shipping couriers do you use?
We are partnered with New Zealand Post for all deliveries across New Zealand (any shipping inquiries visit https://www.nzpost.co.nz/contact-support/contact-list)
Do you ship internationally?
Do you ship internationally?
We currently provide shipping services within New Zealand only.
Can I pick up my order instead?
Can I pick up my order instead?
Yes! At checkout, simply select the ‘Pick Up In Store’ option.
If you don’t see the Click & Collect option, please check your shipping address to ensure it’s within Auckland.
Pick-up is available Monday to Friday, 9:00 AM – 5:00 PM.
Ordering, Discounts & Promos
Do you have a physical store/ brick and mortar store?
Do you have a physical store/ brick and mortar store?
We are currently an online store only!
How can I change/cancel my order?
How can I change/cancel my order?
If you need to edit your order information, please email teampboo@gmail.com our customer service ASAP.
How can I track my order?
How can I track my order?
Once your order has been dispatched, we’ll send your tracking number to your email.
You can track your parcel by:
- Clicking the tracking link in your email
- Visiting New Zealand Post Track & Trace and entering your tracking number
- Logging into your account at P.boo
Please note: It may take up to 24 hours for tracking updates to appear on the New Zealand Post website.
Can I change my delivery address?
Can I change my delivery address?
If you need to update your shipping address, please email us ASAP at [teampboo@gmail.com] before your order is dispatched. Our customer service team will help you make the change.
My order is missing products / I have recieved the wrong item
My order is missing products / I have recieved the wrong item
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We'll do our best to make things right.
Can I use more than one promo code per order?
Can I use more than one promo code per order?
Generally, one promotional code can be applied per order. Unfortunately, the promotional codes cannot be combined with any other promotions or offers.
Can I return a promotional or sale item for a refund?
Can I return a promotional or sale item for a refund?
Unfortunately, sale or promotional items cannot be refunded unless they are expired or damaged.
- If the item is expired or damaged, it can be exchanged for a new one.
- Refunds for sale items are only possible if the product is out of stock.
What happens if an item I ordered is out of stock?
What happens if an item I ordered is out of stock?
If an item you ordered is out of stock, we will automatically issue a refund. Depending on your payment method, it may take up to 5 business days for the refund to appear in your account.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 14-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
What should I do if an item in my order is damaged during shipping?
What should I do if an item in my order is damaged during shipping?
Please email us at teampboo@gmail.com ASAP.
To help us resolve the issue quickly, please include a photo of the damaged item(s).
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
If you change your mind about a purchase, you can return it within 14 days for an exchange of the item(s).
Please ensure the item’s original packaging is intact.
Please note: Refunds for change of mind are not available.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
